Been here 3 times, extremely satisfied with each visit.
Be warned. Changing the review to 3 stars. It's that bad.
I Noticed a hard working and professional staff. I was admitted and so far the nurses are OK, some a little bit in a rush, leaving behind bags / boxes when unpacking medical supplies and stuff.
I also met Dr. Lent which is an awesome and excellent doctor as well, we were very satisfied.
We came into their ER around 1:20, and didn't see the doctor until 2:20. And, then when he came into the room he was only in for 5 minutes and left. Then over an hour later we finally were discharged, and as we were walking past the desk noticed the doctor playing on his cell phone. Would I ever go back or recommend this hospital to someone else? That answer is NO
Emergency room was good,
There's an Indian doctor that works in the ER. He's the WORST DOCTOR EVER.
I learned more about other Nurses, Nurse aids, Registered nurses and so on, such as Justina, Heather, Sonia R., Amy, Amanda, Rachel, Rahel they were all very nice, friendly, personable and hard working women. They make your stay and recovery in the hospital, to be a positive one.
The ER doctors know when something isn't in their realm of expertise, unlike other hospitals where a "Doctor" will Google something and give you tips from the first result page as if they learned it in medical school and they remember it. It really is a good experience here, though I hear on busy days, things get pretty bad, and care is affected. Keep that in mind if you plan to come here.
So, I was in the hospital for 3 days.
Well, today I was able to edit this review note,
While other hospitals would take hours for anything to happen, the Heart of Lancaster has done the job quickly and efficiently. See a doctor within 20 minutes of showing up, already have blood drawn and an IV in by then as well. Leave in 2-3 hours.
But, they assigned Wendy to be my nurse, wish I could say something good; but I can't, there is nothing indicating that she loves what she does, she might have other reasons to be on the medical field, but I don't think there is a desire to make others feel good, there is no warmth in her smile or what so ever, But I guess the other staff compensates for what she lacks. So that worked out. Thanks again Dr. McDonald's and Dr. Lent. I feel better and had many concerns taken care of. Keep doing and being who you are. EXCELLENT.
Their ER used to be wonderful, but after the passing of Dr Palmer it is not up to the same quality. My daughter left in more pain than when she arrived. The doctor was busy on his cell phone and not at all interested in helping. This used to be our go to ER and lab but no longer will we be using them. Caring and compassion are gone.
Update:
After meeting Dr. McDonald's, I must say that he is just such a nice, compassionate and carrying doctor, sadly this qualities have disappears through the years in other doctors. But he still is that Dr. That puts you at ease and makes you feel you are cared for.
These people don't care. Been here 3 hours for my daughter and no one has come back to see us. Asked why so long. No awnser was told to deal with it or leave. Dirty room with needles on the floor. Caps everywhere. Floor looks like it hasn't be cleaned. How are they legally operating.
Upmc Pinnacle Lititz is a US Hospital based in Lititz, Pennsylvania. Upmc Pinnacle Lititz is located at 1500 Highlands Dr, Lititz, PA 17543, USA.
Please contact with Upmc Pinnacle Lititz using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Upmc Pinnacle Lititz opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.